Your tickets
Do you have anything you would like to report or ask our support team? Log in here, create your tickets and we will get back to you.
Forum
Would you like to ask any questions, share interests, and interact with our other customers? Please feel free to use our forum.
Documents
Are you about to download or view any files that you have access to? Make sure to login first and the documents/files will be available for you.
Email Support
Basic, Premium, Premium+
It is also possible to get in contact with our support team via email. However, if you do create a support issue it will get a higher priority.Support email: INSERT YOUR SUPPORT EMAIL HEREPhone support
Premium+
If you have purchased Premium Plus support then do not hesitate to call our support team! Please have your premium support contract number available when you call.- Phone (Europe): INSERT PHONE NUMBER HERE
- Phone (US): INSERT PHONE NUMBER HERE
- INSERT OFFICE HOURS HERE
Support Levels
Depending on what support level agreement you have, we reply with different speed. Please see our website for more information about our different support levels.
BASIC (free)
- Email support only
- 48-hour guaranteed response time. Usually within 24 hours.
PREMIUM
- Email support only
- 24-hour guaranteed response time. Usually within 2-4 hours.
PREMIUM+
- Email and phone support
- 24-hour guaranteed response time. Usually immidiately or within an hour.